1. Vouchers are final sale
Once you’ve bought a voucher, from GD Visionary Group Ltd on this website or as a card at an outlet, we can’t refund it or exchange it for cash, including any credit you don’t spend at the festival.
2. When you get a full refund
- The festival is cancelled. Every voucher bought is refunded in full.
- The festival is postponed. Your voucher stays valid for the new dates. If you can’t make them, you can ask for a full refund instead.
- You were charged by mistake. For example, a payment taken twice, or charged without a voucher being sent. We’ll refund the extra charge.
3. How to ask for a refund
Email info@theblackstarfestival.com with your name, the email you paid with and your payment reference from the Paystack receipt. For a voucher card, include a photo of the card and where you bought it.
Please ask within 30 days of a cancellation or postponement being announced, or of the mistaken charge.
4. How you’re paid back
Online purchases are refunded through Paystack to the card or mobile money account you paid with. We’ll start the refund within 5 working days of approving it. Depending on your bank, it can take up to 10 more working days to reach you. Voucher cards are refunded by mobile money or bank transfer.
5. Questions
Write to info@theblackstarfestival.com or use the contact page. See also our terms of service.